our customers

Helping innovative institutions

become digital-first.

reduce back-office costs.

streamline customer onboarding.

increase deposits.

grow accounts.

improve app store ratings.

Berkshire Bank re-imagines digital account opening with Narmi

57%

Decrease in application approval time

99%

Reduction in fraudulent accounts

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University Federal Credit Union delivers industry-leading account opening experience to membership base

83%

Application completion rate

2.2x

Lift in completed applications

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Narmi delivers a frictionless digital banking platform to NCFCU

93%

Application completion rate

41%

Reduction in support contact

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Explore All Stories

Customer Stories

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Their Story

FCFCU is a CU that is incredibly focused on Member Experience. They went live with Narmi in 2023, and one of the first things they wanted to do was raise their app store rating, as it was sitting at 2.9 (Apple) and 3.4 (Google Play). With Narmi they were able to raise their app store rating to 4.5 (Apple) and 4.3 (Google)

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About FCFCU

Asset Size: $5,000MM
Location: Austin, TX
Products: Digital Account Opening

The Business Impact

With Narmi, FCFCU was able to provide a strong mobile app experience, improving their app store rating to 4.5 (Apple) and 4.3 (Google Play).

The Problem

FCFCU had a mobile app store rating of 2.9 (Apple) and 3.4 (Google Play).

Their Story

UFCU is the first Narmi customer to adapt NeuroID. They use Crowd alert to generate notifications when applications because occurring at high volume. This allows them to be more proactive and less reactve to potential incidents.

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About UFCU

Asset Size: $888MM
Location: Fairhaven, MA
Products: Consumer Digital Banking, Digital Account Opening

The Business Impact

After onboarding onto NeuroID, UFCU experienced improved application flagging, and was able to better rely on the categorizations to applications.

The Problem

UFCU was experiencing fraudulent applications that were moving to “review” or “approved” status, and needed to manually review every single application.

Their Story

TwinStar customizes the support center page on Narmi to keep their users up to date on the latest releases and updates made to the banking platform.

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About TwinStar

Asset Size: $2,200MM
Location: Lacey, WA
Products: Consumer Digital Banking, Business Digital Banking, Consumer Account Opening

The Business Impact

TwinStar now updates the support page every month - keeping their users in the know and improving the relationship between users and the banking platform.

The Problem

TwinStar wanted to give their users a greater transparency into the updates that are being made on their platform.

Their Story

GAFCU had not been able to enable CDs on the CAO platform as they did not have an automated way of delivering the CD receipts to the applicants. This was solved for using a Narmi Function that automatically sends out the receipt via an email template that was custom built for them

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About GAFCU

Asset Size: $300MM
Location: Paramus, NJ
Products: Consumer Digital Banking, Digital Account Opening

The Business Impact

GAFCU was able to reduce the time spent manually tracking and sending receipts for every CD.

The Problem

GAFCU was experiencing lagging deposits, and couldn’t get people to sign up for more of their product offerings. They needed a way to cross sell their CD accounts through the digital channel

Their Story

Grasshopper, with the support of the platform success team and Narmi Functions integrated their 3rd party customer success tool, Zendesk, into the Narmi platform, saving their support team 30+ hours a week

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About Grasshopper

Asset Size: $620MM
Location: New York, NY
Products: Commercial Digital Banking

The Business Impact

Grasshopper was able to save their support team 30+ hours a week, freeing up their time to focus on other work.

The Problem

Grasshopper wanted to connect their workflow in Zendesk to the Narmi messaging platform so they didn’t need to do it manually every week

In their own words

The successful implementation in such a short time frame is a testament to the dedication and expertise of our team and our partners at Narmi."

Narmi has been paramount to helping Berkshire re-imagine what we can accomplish. Narmi’s digital-first and innovative account opening experience has positioned us well for organic growth while delivering a best-in-class customer and staff experience."

It isn’t just Arrowhead, it isn’t just Narmi – it’s a true partnership. You’re not a vendor, you’re a vendor partner. We quite frankly felt like your only client.”

Narmi provides an intuitive portal for the customer service team which allows LendingClub to provide world-class service to our customers. Having the right tools that are easy and efficient makes all the difference when a customer needs help."

We chose Narmi because... they challenge us to give our members the most modern digital banking experience, and Narmi’s digital account opening and digital and mobile banking platforms have changed the way our members bank."

Jill Castilla

CEO & President

Sean Gray

COO & President

Theresa Hainsworth

VP, Operations

Christina Shortall

SVP, Customer Experience

Glenn Guinto

CEO & President

Find the customer stories that resonate with you

Arrowhead Credit Union

Arrowhead Credit Union Transforms Account Opening Experience for Members and Staff with Narmi

Greater Alliance Federal Credit Union

Greater Alliance Federal Credit Union experiences exponential growth with Narmi’s digital account opening and digital banking platform

Radius Bank (now LendingClub)

Narmi delivers state-of-the-art mobile & online banking platform to LendingClub

New Cumberland Federal Credit Union

Narmi delivers a frictionless digital banking platform to NCFCU

Berkshire Bank

Berkshire Bank re-imagines digital account opening with Narmi

Freedom Credit Union

Freedom Credit Union future-proofs with Narmi

Radius Bank (now LendingClub)

Narmi delivers state-of-the-art mobile & online banking platform to LendingClub

Berkshire Bank

Berkshire Bank re-imagines digital account opening with Narmi

Arrowhead Credit Union

Arrowhead Credit Union Transforms Account Opening Experience for Members and Staff with Narmi

Greater Alliance Federal Credit Union

Greater Alliance Federal Credit Union experiences exponential growth with Narmi’s digital account opening and digital banking platform

New Cumberland Federal Credit Union

Narmi delivers a frictionless digital banking platform to NCFCU

Freedom Credit Union

Freedom Credit Union future-proofs with Narmi

University Federal Credit Union

University Federal Credit Union delivers industry-leading account opening experience to membership base

View All Case Studies