our customers
To Go Live
Lead Time to Integrate any Fintech Partner
The SMB market has not been given, we don't think, a top class financial services digital experience yet. That's what Grasshopper has set out to do with the help of Narmi.
CEO of Grasshopper
Decrease in application approval time
Reduction in fraudulent accounts
Application completion rate
Lift in completed applications
Application completion rate
Reduction in support contact
Featured Customer Profile: Arrowhead Credit Union
Average account opening completion rate
Implementation timeline
The impact of Narmi... is huge. It’s allowing us to do other things by freeing up the Call Center and the entire team. Our team has seen so much work reduction."
Manager, Account Administration
Trusted by the nation's leading financial institutions
Discover how financial institutions with billions of dollars in assets use Narmi to thrive in a digital-first world.
FCFCU is a CU that is incredibly focused on Member Experience. They went live with Narmi in 2023, and one of the first things they wanted to do was raise their app store rating, as it was sitting at 2.9 (Apple) and 3.4 (Google Play). With Narmi they were able to raise their app store rating to 4.5 (Apple) and 4.3 (Google)
Asset Size: $890M
Location: Fairhaven, MA
Products: CAO, CDB, BDB
FCFCU wanted to improve their mobile app store rating (initially was 2.9 on Apple App Store and 3.4 on the Google Play Store.
In just 8 months after going live with Narmi, FCFCU was able to take advantage of a mobile-first design and seamless digital experience improving their app store rating to 4.5 (Apple) and 4.3 (Google Play)
UFCU is the first Narmi customer to adopt NeuroID. They use Crowd Alert to generate notifications when applications begin occurring at high volume. This allows them to be more proactive and less reactive to potential incidents.
Asset Size: $4.5B
Location: Austin, TX
Products: Consumer Digital Banking
UFCU was experiencing fraudulent applications that were moving to “review” or “approved” status. These applications required constant manual review, causing their staff to be bogged down.
After onboarding onto NeuroID via Narmi, UFCU experienced improved application flagging, and was able to better rely on the categorizations to applications.
TwinStar tailors Narmi's monthly release notes to their users, customizing them and highlighting key updates. These updates are then shared on the Support Center page within their digital banking platform, fostering continuous communication between the bank and its customers.
Asset Size: $2B
Location: Lacey, WA
Products: Consumer Digital Banking, Business Digital Banking, Narmi Analytics
Before Narmi, TwinStar faced challenges in effectively communicating updates to digital banking users, risking confusion and missed engagement opportunities.
Narmi enables TwinStar to efficiently communicate updates, enhancing user experience and fostering trust, leading to increased satisfaction and retention.
GAFCU wanted to offer CDs in the CAO platform, but didn’t want to have to manually send CD receipts every time an account was opened. This labor-intensive method hindered scalability and inhibited staff from capitalizing on a channel crucial for deposit growth. Narmi's platform customizations provided a solution: automated delivery of personalized CD receipts to each account holder via email.
Asset Size: $300M
Location: Paramus, NJ
Products: Consumer Digital Banking, Digital Account Opening
GAFCU encountered difficulties in boosting deposits and promoting additional product offerings, particularly with their CD accounts. They sought a digital channel solution to effectively cross-sell their CD products.
Narmi's solution enabled GAFCU to significantly reduce manual efforts spent on tracking and sending CD receipts, streamlining operations and improving efficiency.
Grasshopper seamlessly integrated their third-party customer success tool, Zendesk, into the Narmi platform by leveraging platform customizations. This strategic move translated into a remarkable time-saving solution, liberating their support team from spending over 30 hours each week on manual tasks.
Asset Size: $620MM
Location: New York, NY
Products: Busiess Digital Banking
Grasshopper recognized the need to optimize their workflow by automating the connection between Zendesk and the Narmi messaging platform. This desire stemmed from a commitment to enhance operational efficiency and streamline processes.
Through this innovative integration, Grasshopper achieved unprecedented efficiency gains. By reclaiming over 30 hours of valuable time weekly, their support team can now redirect their focus towards high-impact initiatives and delivering exceptional customer experiences.
After subsequently working at some of the world’s largest banks they realized this problem was even bigger than they imagined.
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After subsequently working at some of the world’s largest banks they realized this problem was even bigger than they imagined.
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After subsequently working at some of the world’s largest banks they realized this problem was even bigger than they imagined.
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After subsequently working at some of the world’s largest banks they realized this problem was even bigger than they imagined.
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CEO & President
COO & President
VP, Operations
SVP, Customer Experience
CEO & President
Average initial deposit *
Versus industry average of 33
Customer success team satisfaction score
Average app store rating
Pull-through rate **
* Includes average deposit amount for Narmi's Consumer and Business Account Opening customers
** Average across Narmi's Consumer Account Opening customers
Arrowhead Credit Union
Greater Alliance Federal Credit Union
We've been shaking up banking. See how.
Listening to the valuable Insights of our Customers
Narmi ... [is] not condescending when it comes to a one-location, $350 million bank in the middle of Oklahoma," said Jill Castilla, president and CEO of Citizens Bank of Edmond.
Jill Castilla
President and CEO, Citizens Bank of Edmond
Read the Article
Narmi ... [is] not condescending when it comes to a one-location, $350 million bank in the middle of Oklahoma," said Jill Castilla, president and CEO of Citizens Bank of Edmond.
Jill Castilla
President and CEO, Citizens Bank of Edmond
Read the Article
Narmi ... [is] not condescending when it comes to a one-location, $350 million bank in the middle of Oklahoma," said Jill Castilla, president and CEO of Citizens Bank of Edmond.
Jill Castilla
President and CEO, Citizens Bank of Edmond
Read the Article
Narmi ... [is] not condescending when it comes to a one-location, $350 million bank in the middle of Oklahoma," said Jill Castilla, president and CEO of Citizens Bank of Edmond.
Jill Castilla
President and CEO, Citizens Bank of Edmond
Read the Article
Narmi ... [is] not condescending when it comes to a one-location, $350 million bank in the middle of Oklahoma," said Jill Castilla, president and CEO of Citizens Bank of Edmond.
Jill Castilla
President and CEO, Citizens Bank of Edmond
Read the Article
Narmi ... [is] not condescending when it comes to a one-location, $350 million bank in the middle of Oklahoma," said Jill Castilla, president and CEO of Citizens Bank of Edmond.
Jill Castilla
President and CEO, Citizens Bank of Edmond
Read the Article
Narmi ... [is] not condescending when it comes to a one-location, $350 million bank in the middle of Oklahoma," said Jill Castilla, president and CEO of Citizens Bank of Edmond.
Jill Castilla
President and CEO, Citizens Bank of Edmond
Read the Article
Narmi ... [is] not condescending when it comes to a one-location, $350 million bank in the middle of Oklahoma," said Jill Castilla, president and CEO of Citizens Bank of Edmond.
Jill Castilla
President and CEO, Citizens Bank of Edmond
Read the Article
See for yourself how Narmi can transform your financial institution through best-in-class account opening and digital banking experiences.
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